IN THE last edition of the Metro Ezasegagasini, customers were advised on the importance of registering on the City’s e-Services portal to ensure that they receive their bills in a more effective and convenient manner.
This service also allows customers to view historical bills without any challenges. In this second article of the Revenue Series, alternative ways to pay Municipal bills will be explained. Customers no longer have to find themselves in long queues when paying for Municipal services. Deputy Head of Customer Services Khanyi Gama said: “Customers are reminded that they can utilise alternative methods of payment.
This is a fast and convenient way to pay, without the hassle of waiting for long periods,” she said.
Customers are able to pay their bills at any Municipal customer care centre, Sizakala Centre, Third Party Payment agents including Pick ‘n Pay, Shoprite Checkers, Woolworths and Spar, The Post office, or via EFT to the City’s Nedbank account. This payment can also be made through the ATM and link eThekwini as a beneficiary. The City is also launching payment through Masterpass. This will be available initially to customers who are registered on the e-Services portal with updates made available on the portal.
Gama said bills can also be paid through a debit order arranged with the Municipality. Customers can visit the City’s website www.durban.gov.za to locate their nearest Sizakala Centre or call 031 324 5000 or 080 311 1111 for more information. Customers may also raise queries on http://correspondence.durban.gov.za:200/
Darul Ihsan Media Desk